Churn human handoff with Jev
Usage curves belong to your warehouse. Jev reads why someone is unhappy (cancel language, effort, save-offer fit). Code blends the two.
This unofficial page is the human handoff slice of the churn risk decisions pack. Intent: apply the Jev (TypeSafe System One) decision model to churn risk decisions human handoff. Primary search language: Churn Jev human handoff. Confirm patterns on docs.typesafe.ai. This site does not sell, issue, or proxy TypeSafe keys. Use a credential you already have from the console or a documented gateway.
Independent angle (cover ≠ clone): Evidence-first risk bands from tickets and language, with arithmetic in code — not a black-box churn-model clone or rival recipe IA.
Churn use-case context
Handoff is a first-class outcome for churn risk decisions, not a failure of Jev. When the success router cannot auto-act, a human sees a packed account language + pre-aggregated usage — not a chat transcript. We do not ask Jev to write the reviewer essay.
Hub: Use cases. Compare, when the other tool is the real job: churn models.
Human Handoff inputs
Humans should see what the model saw (filtered), not the warehouse dump you correctly refused to POST:
{
"account": { "id": "A-12", "plan": "pro", "seats": 40 },
"usage": { "wow_delta_bucket": "down_gt_30", "last_active_days_bucket": "21_plus" },
"tickets": { "latest": "We are moving to a competitor unless SSO ships." },
"nps": { "comment": "Setup took weeks." }
}Decision signals and actions
| Signal | Typical reason enum (you name it) |
|---|---|
| cancel_intent mid-band | maybe_venting |
| save_offer == other or low confidence | unclear_play |
| Legal / security language | specialist |
| High warehouse risk + low-text accounts (no NPS) | usage_only_path — skip Jev or ask if any text exists |
These are application outcomes next to HTTP 200, not invented TypeSafe status codes.
Send the reviewer:
- account.id + latest text
- usage buckets (not Jev’s job)
- cancel_intent / effort / save_offer
- play selected
- whether a discount was offered
Do not treat a Noul of 0.5 as a “medium” churn risk decisions score — it means yes and no are equally likely. Conjunctions stay in your code.
Guardrails and escalation
Do not page humans on a single Score unless your conjunction says so. Pair with confidence thresholds. TypeSafe’s confidence-gated examples use a lower bar for recoverable reads than for irreversible actions. Those numbers are illustrations. For churn risk decisions, treat exec_outreach_or_discount as the high bar (exec outreach or a commercial concession). Tune on labels — see offline evaluation.
Evaluation and rollout notes
Write the gold label back into the offline set. That is how floors move. Pin jev-1.13.0 (the versioned id) after you fit thresholds. jev-latest and the marketing line jev-1.13 can move. Log the response model. TypeSafe’s published list price for jev-1.13 is $0.042 per million input tokens (vendor claim — confirm on the models page); output tokens are free on that same page. Unused distractors still bill as input.
Official Python and JavaScript SDKs read TYPESAFE_API_KEY and retry documented 429/529. This site does not sell, issue, or proxy TypeSafe keys. Use a credential you already have from the console or a documented gateway.
Pack map
| Slice | Page |
|---|---|
| Graph and primitives | decision workflow |
What may enter state |
input contracts |
| What to gather first | evidence collection |
| Atomic rules | policy checks |
| Act / review / abstain | confidence thresholds |
| Reviewer payload | you are here |
| What to persist | audit trail |
| How it breaks | failure modes |
| Labeled replay | evaluation |
| Shadow → canary | production rollout |
FAQ
Is handoff a Jev failure? No. It is a first-class outcome. Abstention is “no auto action”; handoff is the queue you send that case to (glossary).
Should Jev draft the reviewer note? No. Send structured answers. Generation is the wrong job.
Where is the rest of the Churn pack? Start with Churn confidence thresholds and Churn audit trail. Cluster hub: Use cases.
Can Jev replace our churn model? No. Keep warehouse risk; use Jev on unstructured complaints and save-offer fit.
TypeSafe mentions churn in the use-case map — is that a product? It is an example of more questions on ticket state, not a separate TypeSafe churn API.
What this page does not claim
- No causal save-rate numbers.
- Not a billing system.
- Not official TypeSafe.
- Official TypeSafe status, or that jev.pro issues API keys.
- That a schema-constrained answer is automatically factually correct.
Disclaimer
This is an independent unofficial site and is not affiliated with TypeSafe AI; official documentation is available at https://docs.typesafe.ai.
Primary documentation: https://docs.typesafe.ai. Hub: Use cases.
Sources
Public TypeSafe or adjacent documentation only. No private claims.